1 – Frequently Asked Questions Concerning Foundation Health Insurance:

How can I learn the name and the address of the nearest contracted pharmacy or contracted healthcare facility?

You can access information on the nearest contracted healthcare facilities and pharmacies through the website https://www.allianz.com.tr/. Alternatively, you can call Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) at (0850) 755 15 15.

Can I increase my health insurance coverage?

You may purchase additional Allianz Insurance policies by calling Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) at (0850) 755 15 15.

How can I get detailed information about my coverage and my Allianz Health card?

You can access information about your coverage and current healthcare usage by navigating to https://www.allianz.com.tr/ and clicking on Online Services, and then on “View Policy.” If you are using this service for the first time, you shall be asked to register and to get a password.

Your Allianz Health card shall remain valid as long as your policy is renewed. In the event that your card becomes unusable due to loss, theft, or problems with the magnetic strip, once Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) have been notified at the following phone number (0850)755 15 15, a replacement Allianz Health card shall be sent as soon as possible.

How can I obtain the Health Expense Claim form?

The Health Expense Claim form is available from https://www.allianz.com.tr under Online Services and “View Policy.” Alternatively, you can request the form by calling Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) at (0850) 755 15 15.

How can I obtain the insurance policy letter required by a consulate?

To obtain documents required by consulates for international travel, you may contact Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) at (0850) 755 15 15.

If I received healthcare in a non-contracted medical facility, how can I claim reimbursement for the health expenses?

For claiming health expenses made at a non-contracted medical facility, the Health Expense Claim form should be forwarded to Allianz Insurance along with the original invoices, the reports and the documents listed below. The health expenses that are approved shall be reimbursed to the bank account you have notified to our Company.

The documents listed below need to accompany the Health Expenses Claim form:

  • For treatments, interventions, and surgeries that took place in the hospital even if there was no hospital stay, the discharge or anamnesis report (medical history) / surgery report / pathology report, and detailed hospital invoice
  • For examinations by a physician, the anamnesis report (medical record) when deemed necessary
  • For physical therapy and rehabilitation, the report prepared by the physician, which also includes a detailed treatment plan, and the results of examinations if available
  • For diagnostic procedures, the requests of the physician and the results of examinations
  • For medication-based treatments, the originals of prescriptions and cuttings from boxes displaying the names of the medication listed in the prescriptions, and barcodes/QR codes
  • For medications that are used regularly, the physician’s report
  • All documents prepared by judicial authorities (incident scene investigation report, alcohol report, forensic medicine report, traffic accident report, verdict of non-prosecution from the prosecutor’s office, etc.) for all types of judicial events (including traffic accidents)
  • For health expenses occurring abroad, the copies of passport indicating entry and exit dates to and from the country, payment documents, and credit card statement or slip

We are interested in including our newborn baby in the coverage of the insurance policy. To which unit should we apply? Is there a time limitation concerning this matter? How much shall the child’s premiums cost?

  • Members who are covered by the insurance must communicate to Human Resources their request to include their newborn child in the policy within 3 months after the birth of the child. If this has been done, the newborn children of the members shall be included in the policy coverage starting from the day of their birth.
  • If the indicated period has been exceeded, the coverage shall start on the first day of the month in which the request has been made. In this case, healthcare expenses incurred after the inclusion date of the children in the insurance coverage shall be paid in accordance with Policy conditions and within coverage limits. The amount of the monthly contribution that shall be paid for children depends on the seniority of the member.

I am newly-married and I would like my spouse to be also included in the coverage of the Foundation Policy. What do I need to do?

If the foundation member makes the notification concerning the entry of the spouse during the month the marriage took place, then the spouse shall be included in the coverage starting from the beginning of the next month. If the notification is made later on during the policy period in which the marriage took place, the spouse shall be included in the coverage at the beginning of the month following the date of the notification to the company.

What is an “Allianz Baby”?

If the insured individual has been in the Allianz Group Health policy for at least 1 year, their newborn babies can be included in the policy upon request. Babies included in the coverage of the Policy within 30 days after their day of birth shall be considered Allianz Babies. These Allianz Babies shall be given their first care at home by a nurse, and congenital anomalies and diseases shall be included in the coverage starting from the date of the insurance, in other words the day of birth. In order for newborn babies to be covered by the policy as “Allianz Babies,” the request must be made to the Human Resources officer within 30 days after the birth.

How can I benefit from the Dental Care Package?

All insured individuals can get an appointment from Allianz Customer Services at 0850 755 15 15 and benefit from the Dental Care Package, which includes an Examination by a Dental Practitioner, Dental Scaling, and Single Tooth X-ray (periapical), with guarantee of price from the Turkish Dental Association, and with 100% payment, limited to once per a year.

How can I access lists of contacted institutions such as pharmacies, beneficial institutions, and specialized physicians?

You can access institutional lists for contacted institutions, pharmacies, beneficial institutions, and specialized physicians by clicking on the link provided below.

https://www.allianz.com.tr/tr_TR/anlasmali-kurumlar/koc-vakfi-karma-network.html

Where can I access information on Birth Package campaigns?

You can access birth package campaigns of the following institutions by clicking on the links provided below.

American Hospital: https://www.kocemekli.org.tr/KEV/common/files/ss/Amerikan_Hastanesi_Dogum_Paketleri_2019.pdf

American Hospital in Bodrum: https://www.kocemekli.org.tr/KEV/common/files/ss/Amerikan_Hastanesi_Dogum_Paketleri_2019.pdf

Koç University Hospital: https://www.kocemekli.org.tr/KEV/common/files/ss/Amerikan_Hastanesi_Dogum_Paketleri_2019.pdf

 

Where can I access the details for the Check-Up Campaigns and the list of contracted facilities?

https://www.kocemekli.org.tr/KEV/common/files/ss/Allianz_CheckUp_Kampanyasi_2019.pdf

Can I forego the health insurance service?

Foundation members who leave the insurance scheme during the policy renewal period shall have to wait 4 years before they can re-enter, and this shall also apply to their spouses and their children.

2 – Frequently Asked Questions Concerning Option Policy:

How can I apply if I chose the Option Policy?

Once you get in touch with the Human Resources officer of the institution and make a request in writing, the procedures shall be initiated, and Allianz shall send you an email containing the application link.

How shall I complete the application after the application link has been sent?

When you follow the application link and access the Allianz online portal, you will be required to establish a password and to register your personal information. After the required information has been provided, Allianz shall send you a verification code. After you re-enter the system with the verification code and confirm your information, the procedures shall be complete. Finally, when you complete these procedures you will need to notify your Human Resources officer, who shall then approve your information and forward it to Allianz.

Is there a deadline for completing the application form?Is there a deadline for completing the application form?

Yes, Allianz allows a 10-day period for clicking on the link in the email and filling out the form. If you do not click on the link within this time frame, the application procedure will be cancelled before the insurance coverage starts.

How can I access lists of contacted institutions such as pharmacies, beneficial institutions, and specialized physicians?

You can access institutional lists for contacted institutions, pharmacies, beneficial institutions, and specialized physicians by clicking on the link provided below.

https://www.allianz.com.tr/tr_TR/anlasmali-kurumlar/koc-vakfi-karma-network.html

How can I benefit from the Dental Care Package?

All insured individuals can get an appointment from Allianz Customer Services at 0850 755 15 15 and benefit from the Dental Care Package, which includes an Examination by a Dental Practitioner, Dental Scaling, and Single Tooth X-ray (periapical), with guarantee of price from the Turkish Dental Association, and with 100% payment, limited to once per a year.

We are interested in including our newborn baby in the coverage of the insurance policy. To which unit should we apply? Is there a time limitation concerning this matter? How much shall the child’s premiums cost?

  • Employees who are covered by the insurance must communicate to Human Resources their request to include their newborn child in the policy within 1 month after the birth of the child. If this has been done, the newborn children of the employees shall be included in the policy coverage starting from the day of their birth.
  • If the indicated period has been exceeded, the coverage shall start on the first day of the month in which the request has been made. In this case, healthcare expenses incurred after the inclusion date of the children in the insurance coverage shall be paid in accordance with policy conditions and within coverage limits. The amount of the monthly contribution that shall be paid for children shall be communicated by the Human Resources officer.

I am newly-married and would like my spouse to be also included in the coverage of the Option Policy. What do I need to do?

You can contact the Human Resources Officer to have your spouse added to your policy. Once the policy has been established, the Human Resources Officer shall communicate the amount of the premium.

What is an “Allianz Baby”?

If the insured individual has been in the Allianz Group Health policy for at least 1 year, their newborn babies can be included in the policy upon request. Babies included in the coverage of the Policy within 30 days after their day of birth shall be considered Allianz Babies. These Allianz Babies shall be given their first care at home by a nurse, and congenital anomalies and diseases shall be included in the coverage starting from the date of the insurance, in other words the day of birth. In order for newborn babies to be covered by the policy as “Allianz Babies,” the request must be made to the Human Resources officer within 30 days after the birth.

If I received healthcare in a non-contracted medical facility, how can I claim reimbursement for the health expenses?

For claiming health expenses made at a non-contracted medical facility, the Health Expense Claim form, along with the original invoices, the reports and the documents listed below, should be sent to the University’s Human Resources Officer to be forwarded to Allianz Insurance.

In order to claim from Allianz expenses that fall outside the contribution of the insured individual, the Health Expense Claim form must be filled out and sent to the Human Resource Officer along with invoices and box cuttings, or an expense claim must be made through the Allianz Online Services. If the request is made through Allianz Online Services, the process tends to be much quicker and if all documents are complete, expenses up to 1000₺ are reimbursed in a matter of two working days.

Detailed information concerning the online upload of the documents to Allianz is available in the link provided below. Following the upload of the invoices, these must be forwarded to the Human Resources Officer along with the file number.

https://www.allianzsigorta.com.tr/tr/allianz-turkiye-mobil-uygulama-allianzim/

The link for uploading documents concerning the expenses:

https://www.allianz.com.tr/oneweb/angular/online-islemler/index.html#/

Can I forego the health insurance service?

Employees who forego their right to benefit from the insurance scheme during the policy renewal period shall lose all their earned rights if they shall re-apply for re-entry to the policy, and the individual shall once again to subjected to an evaluation of risk.

How can I learn the name and the address of the nearest contracted pharmacy or contracted healthcare facility?

You can access information on the nearest contracted healthcare facilities and pharmacies through the website https://saglik.allianz.com.tr/. Alternatively, you can call Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) at (0850) 755 15 15.

Can I increase my health insurance coverage?

You may purchase additional Allianz Insurance policies by calling Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) at (0850) 755 15 15.

How can I get detailed information about my coverage and my Allianz Health card?

You can access information about your coverage and current healthcare usage by navigating to www.allianzsigorta.com.tr and clicking on Online Services, and then on “View Policy.” If you are using this service for the first time, you shall be asked to register and to get a password.

How can I obtain the Health Expense Claim form?

The Health Expense Claim form is available from www.allianzsigorta.com.tr under Online Services and “View Policy.”

How far back can my healthcare expense claims go?

Expenses for treatments that took place during the Active Policy year can be claimed.

How can I obtain the insurance policy letter required by a consulate?

To obtain documents required by consulates for international travel, you may contact Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) at (0850) 755 15 15.

3 – Frequently Asked Questions Concerning Fellow Health Insurance

How can I get detailed information about my coverage and my Allianz Health card?

You can access information about your coverage and current healthcare usage by navigating to www.allianzsigorta.com.tr and clicking on Online Services, and then on “View Policy.” If you are using this service for the first time, you shall be asked to register and to get a password.

Your Allianz Health card shall remain valid as long as your policy is renewed. In the event that your card becomes unusable due to loss, theft, or problems with the magnetic strip, once Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) have been notified at the following phone number (0850)755 15 15, a replacement Allianz Health card shall be sent as soon as possible.

How can I apply if I chose the Fellow Policy?

Once you get in touch with the Human Resources officer of the institution and make a request in writing, the procedures shall be initiated, and Allianz shall send you an email containing the application link.

How shall I complete the application after the application link has been sent?

When you follow the application link and access the Allianz online portal, you will be required to establish a password and to register your personal information. After the required information has been provided, Allianz shall send you a verification code. After you re-enter the system with the verification code and confirm your information, the procedures shall be complete. Finally, when you complete these procedures you will need to notify your Human Resources officer, who shall then approve your information and forward it to Allianz.

Is there a deadline for completing the application form?

Yes, Allianz allows a 10-day period for clicking on the link in the email and filling out the form. If you do not click on the link within this time frame, the application procedure will be cancelled before the insurance coverage starts.

How can I learn the name and the address of the nearest contracted pharmacy or contracted healthcare facility?

You can access information on the nearest contracted healthcare facilities and pharmacies through the website https://saglik.allianz.com.tr/. Alternatively, you can call Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) at (0850) 755 15 15.

Can I increase my health insurance coverage?

You may purchase additional Allianz Insurance policies by calling Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) at (0850) 755 15 15.

How can I get detailed information about my coverage and my Allianz Health card?

You can access information about your coverage and current healthcare usage by navigating to www.allianzsigorta.com.tr and clicking on Online Services, and then on “View Policy.” If you are using this service for the first time, you shall be asked to register and to get a password.

Your Allianz Health card shall remain valid as long as your policy is renewed. In the event that your card becomes unusable due to loss, theft, or problems with the magnetic strip, once Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) have been notified at the following phone number (0850)755 15 15, a replacement Allianz Health card shall be sent as soon as possible.

How can I obtain the Health Expense Claim form?

The Health Expense Claim form is available from www.allianzsigorta.com.tr under Online Services and “View Policy.” Alternatively, you can request the form by calling Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) at (0850) 755 15 15.

How can I obtain the insurance policy letter required by a consulate?

To obtain documents required by consulates for international travel, you may contact Allianz Customer Services (allianz.kocgrubu@allianz.com.tr) at (0850) 755 15 15.

How can I access lists of contacted institutions such as pharmacies, beneficial institutions, and specialized physicians?

You can access institutional lists for contacted institutions, pharmacies, beneficial institutions, and specialized physicians by clicking on the link provided below.

https://www.allianz.com.tr/tr_TR/anlasmali-kurumlar/koc-vakfi-karma-network.html

If I received healthcare in a non-contracted medical facility, how can I claim reimbursement for the health expenses?

For claiming health expenses made at a non-contracted medical facility, the Health Expense Claim form should be forwarded to Allianz Insurance along with the original invoices, the reports and the documents listed below. The health expenses that are approved shall be reimbursed to the bank account you have notified to our Company.

 

The documents listed below need to accompany the Health Expenses Claim form:

 

  • For treatments, interventions, and surgeries that took place in the hospital even if there was no hospital stay, the discharge or anamnesis report (medical history) / surgery report / pathology report, and detailed hospital invoice
  • For examinations by a physician, the anamnesis report (medical record) when deemed necessary
  • For physical therapy and rehabilitation, the report prepared by the physician, which also includes a detailed treatment plan, and the results of examinations if available
  • For diagnostic procedures, the requests of the physician and the results of examinations
  • For medication-based treatments, the originals of prescriptions and cuttings from boxes displaying the names of the medication listed in the prescriptions, and barcodes/QR codes
  • For medications that are used regularly, the physician’s report
  • All documents prepared by judicial authorities (incident scene investigation report, alcohol report, forensic medicine report, traffic accident report, verdict of non-prosecution from the prosecutor’s office, etc.) for all types of judicial events (including traffic accidents)
  • For health expenses occurring abroad, the copies of passport indicating entry and exit dates to and from the country, payment documents, and credit card statement or slip

I am newly-married and would like my spouse to be also included in the coverage of Fellow policy? What do I need to do?

You can contact the Human Resources Officer to have your spouse added to your policy. Once the policy has been established, the Human Resources Officer shall communicate the amount of the premium.

What is an “Allianz Baby”?

If the insured individual has been in the Allianz Group Health policy for at least 1 year, their newborn babies can be included in the policy upon request. Babies included in the coverage of the Policy within 30 days after their day of birth shall be considered Allianz Babies. These Allianz Babies shall be given their first care at home by a nurse, and congenital anomalies and diseases shall be included in the coverage starting from the date of the insurance, in other words the day of birth. In order for newborn babies to be covered by the policy as “Allianz Babies,” the request must be made to the Human Resources officer within 30 days after the birth.

We are interested in including our newborn baby in the coverage of the insurance policy. To which unit should we apply? Is there a time limitation concerning this matter? How much shall the child’s premiums cost?

Members who are covered by the insurance must communicate to Human Resources their request to include their newborn child in the policy within 1 month after the birth of the child. If this has been done, the newborn children of the members shall be included in the policy coverage starting from the day of their birth.

If the indicated period has been exceeded, the coverage shall start on the first day of the month in which the request has been made. In this case, healthcare expenses incurred after the inclusion date of the children in the insurance coverage shall be paid in accordance with policy conditions and within coverage limits. The amount of the monthly contribution that shall be paid for children shall be communicated by the Human Resources officer.

Can I forego the health insurance service?

Employees who forego their right to benefit from the insurance scheme during the policy renewal period shall lose all their earned rights if they shall re-apply for re-entry to the policy, and the individual shall once again to subjected to an evaluation of risk.